 Panasonic
Office Systems Officer Intelligent Call-Handling Efficiency and
Much More
The Panasonic KX-TDE IP Telephone Systems and KX-TDA Hybrid IP-PBX can serve as the core of
an efficient contact centre that provides outstanding customer
service. Use the system to automatically distribute incoming
calls as desired to a particular extension or group of
extensions such as VIP Call, which provides special handling for
key customers and Automated Attendant, which answers calls
automatically.
Intelligent Call-Handling Efficiency
The Panasonic KX-TDA Hybrid IP-PBX can serve as the core of
an efficient contact centre that provides outstanding customer
service. Use the system to automatically distribute incoming
calls as desired to a particular extension or group of
extensions such as VIP Call, which provides special handling for
key customers and Automated Attendant, which answers calls
automatically.
Workforce Mobility and Flexibility with DECT
Panasonic Wireless DECT solution will allow you to stay
connected even while away from your desk, providing increased
productivity - and never keep a customer waiting.
Voice and Data Convergence
The Panasonic KX-TDA Hybrid IP-PBX is designed to support
convergence through a modular structure. You can migrate at your
own pace towards VoIP and allow voice and data communication to
work within the same network. IP telephony is also supported on
the system with Panasonic KX-NT136X IP telephone and IP
Extension Card.
Integration with the computer
With the Desktop PC Phone software, you can also integrate
your Panasonic KX-TDA Hybrid IP-PBX system with the database on
your desktop PC, giving you a powerful Customer Relationship
Management (CRM) support tool and improved call handling. A
range of 3rd party Computer Telephony Integration (CTI)
solutions are also available such as Soft Phone applications,
Operator Console software, as well as Call Centre Manager and
Call Centre Agent Software. |
